Expert Engineer — MSP Infrastructure
e& UAE / Business
Dubai, UAE · Feb 2026 – Present
- Sole infrastructure engineer for the managed-services estate on a team of roughly seventy: five vCenters across five datacentres, ~384 virtual machines on Dell VxRail and vSAN, Dell PowerProtect Data Manager with two Data Domain appliances, and a mixed RHEL, Ubuntu and Windows guest estate. Everyone else on the team is network or application.
- Reclaimed roughly 136 TB of backup capacity and cleared a critical space alert on both appliances — retention on all 43 protection policies redesigned to a grandfather-father-son scheme, 40,078 expired copies removed with the newest copy of every asset preserved, and the whole schedule rebuilt into an overnight window that verified clean on its first night with zero failures.
- Restored a datacentre-wide file transfer service that had been down twelve days and was being chased as a network fault because the host still answered ping — the service was failing its own configuration test on one line — then hardened every vendor account on it to no-login, chrooted, least-privilege, and audited 218 Linux machines to prove the blast radius.
- Ended a five-hour management war room over a suspected brute-force attack by separating two teams' half-pictures: a hardening change had broken monitoring, and monitoring was retrying with a bad credential. Fixed the credential, verified failed logons at zero on the domain controllers, and then removed the class of alert entirely by moving hardware monitoring out-of-band. No service outage.
- Ran the estate's security and compliance work end to end — endpoint detection and log forwarding taken to full coverage across two platforms, estate-wide privileged credential rotation across five vCenters and 89 Linux hosts, a 90-access-point administrator offboarding completed and verified in one evening, and vulnerability-assessment remediation on the RHEL, Ubuntu and Windows estates.
- Automated the job so one engineer can cover five datacentres — PowerShell written in-house sweeps vCenter alarms against a documented baseline, cluster and datastore capacity, backup and snapshot state, and hardware health both in-band and out-of-band across all five vCenters, plus guarded snapshot cleanup and an automated vendor upgrade-bundle check.
- A month-by-month record of this work is on the full details page — described without customer identifiers, by design.